Persuasive techniques are frequently utilized in online platforms like e-commerce to sway people's attitudes and behaviors in a non-coercive manner. Recent studies highlight the importance of tailoring these strategies to specific groups of individuals for enhanced effectiveness. In our research, we propose customizing six common influence strategies—scarcity, authority, consensus, liking, reciprocity, and commitment—based on the online shopping motivations of consumers. Through a study involving 226 online shoppers and employing Partial Least Squares-Structural Equation Modeling (PLS-SEM), we developed a research model to explore how these strategies can be personalized according to shoppers' motivations. Our findings reveal that different strategies wield varying degrees of influence depending on the shopper's motivation. For instance, shoppers categorized as "Balanced buyers," who typically plan their purchases and seek information online, are particularly responsive to the commitment strategy. Conversely, "Convenience shoppers," motivated by the ease of online shopping, show a stronger response to scarcity tactics. Meanwhile, "Store-oriented shoppers," driven by social interaction and immediate possession, are most swayed by consensus strategies. Lastly, "Variety seekers," drawn to online shopping for its wide array of products and brands, exhibit a greater susceptibility to authority-based approaches.
persuasion, shopping motivation, Online shopping, shopper typology, persuasive strategies
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